Discover answers to common inquiries about Ridge Top's services, pricing, and more
Please check this tutorial on how to import your ESX: https://www.youtube.com/watch?v=FZguzp3CWjc
Pinned the wrong house? No problem! Please reach out to us via email or chat letting us know of the error with the order number. If the order has already been delivered, let us know which dwelling should have been pinned, and we can have the order re-processed. Please note having to re-adjust a pin location can result in additional charges once an order is already completed.
While we do not offer discount codes, we do provide discounts based on the amount of orders that have been placed with us for the lifetime of an account. For example, your first 100orders will be $33 per residential roof. Once you reach 101-200 orders, you will see your price reflect the discount to show $30 per residential roof, and so forth.
Please check out this tutorial on how to change your password in your accountRidge Top | Password Reset (youtube.com)
Please check out this Ridge Top | How To Download A List Of Completed Orders (youtube.com)
Please check this tutorial on how to update your payment method within your account Ridge Top - Adding New Payment Method (youtube.com)
Here is a step by step tutorial on how to order a roof diagram report https://youtu.be/lZa_lQIgo6c?si=CjiIbwS61LfsgmHc
Please reach out to our team via chat, email or phone, and we can take a look into this for you!
Yes! We sure do! We process reports 24/7, including holidays. We are here to help!
Unfortunately, in order to receive a wall report, you must order a roof diagram. At this time, wall reports can only be ordered with an ESX file. Please note that if you order a PDF with your ESX file, the wall report will not be included on the PDF, only the roof sketch.
Our average turnaround time is 6-10 hours, while also offering a rush option that will have the report returned back to you within 2 hours for $20 extra. Please note that if you are ordering a large dwelling, or adding on walls that the return time on the 2 hour rush may be pushed back slightly as these do take longer to ensure accuracy.
Please check this tutorial on how to utilize a wall report in Xactimate:https://www.youtube.com/watch?v=XXci7g2gS7w
Yes, you sure can! All you need to do is reach out to our team via phone, chat, or email and let us know that you are looking to add a PDF or Wall Report to an existing order, and we would be happy to get it added on for you. Please note that PDF’s are $5 additional and Wall Reports are $30 additional.
Please check this tutorial on how to print a receipt:https://www.youtube.com/watch?v=X81lEEMnwcI
Please check this tutorial on how to place multiple ordersRidge Top | How To Place Multiple Orders (youtube.com)
Please check out this tutorial on how to download your fileRidge Top | How to Download Files (youtube.com)
If you are looking to cancel an order, please reach out to our team via email, chat, or phone. Let us know the order number, and we will be happy to take a look into the cancellation request!
Please check this tutorial on how to check the status of your order within your account https://youtu.be/UenRzkvmM8c?si=A5RlkIpe64E1UDvg
In order to be able to send the report to multiple email addresses upon delivery it is imperative to add the email address to section 8 in the order process when order a roof diagram. If you are ordering another type of report, it should be on the page after confirming your pin location. If you forget to do it within the report ordering system, you have one last opportunity while the report is in your cart to add any additional email addresses. Please note, once the order has been placed, we can not add additional email addresses.
When adding a wall report to a roof diagram file, these will be separated into different “tabs” within Xactimate. When you first open the report, it will automatically take you to the “exterior” tab, which will only show you your wall report. You will need to click over to the next tab typically labeled “Main Level”. Still not seeing it? Try zooming out, as it is typically zoomed in. Still having issues? Please contact us, and we will take a look at the file on our end.
