Ridge Top Most Frequent Questions

How do I Import my ESX file into Xactimate?
What do I do if I pinned the wrong house?
Do you have any discounts?
How do I change my password?
How do I download a list of my orders for a certain time period?
 How do I add a new payment method to my account?
How do I order a Roof Diagram?
 I ordered an XML file, but need it as an ESX. What should I do?
Do you process reports on the weekends?
Can I order just a wall report without a roof diagram?
How long will it take for my report to be completed?
How do I access my Wall Report?
Can I add a PDF or Wall Report after I have already placed an order?
How do I print my receipt?
How can I place multiple orders?
How do I download my file?
How can I cancel an order?
How do I check my order status?
How do I send the report to multiple emails upon delivery?
I received my ESX file, and only see my wall report on the file. The roof report does not seem to be attached. How do we get the roof added?

Subscribe to our Newsletter!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.